ESF – Empreendedor Sem Fronteiras is a language teaching organization that offers English language courses to Brazilian adults. The courses are based on a special methodology aimed at improving learners’ pronunciation and fluency quickly and easily.
They use a variety of learning media and content. To achieve better results they needed a solution for live contact between the students and the tutor. Most of their customers are professionals over the age of 30 with families and who lead busy lives. That is why ESF decided to offer the live classes online as a more flexible and time-saving solution.
The company had tried several platforms for real-time online teaching before they finally found everything they needed in VEDAMO – a rich set of intuitive tools and excellent customer support at a low price.
Currently, ESF uses the Virtual Classroom to conduct real-time online sessions where the learners are given the opportunity to practice their spoken English in conversations with their peers. There is always an English teacher online called a “Moderator” who facilitates and assists with the interaction. The Moderator has audio control of all participants and can immediately intervene by muting microphones if there is distracting background noise or if someone is not being respectful. The Moderator can also use VEDAMO Breakout rooms to separate a student from the group and to talk to them privately without disturbing the others.
Since ESF began using the VEDAMO Virtual Classroom they have improved the quality of their courses, boosted their customers’ satisfaction, increased their sales and reduced the number of refunds.