Description

The third step is the video playback check. This ensures that you can see a video file played from our servers. It also checks your connection speed.

Troubleshooting tips for the video playback check

Check if the short video is displayed with no issues.

If you are experiencing issues with the replay of the video please change the video quality to “low” from the button below.

If you continue to experience issues after changing the quality please check the guidelines listed in Step 2: Connectivity check

Was this article helpful?