Description

The second step of the system check verifies your network connectivity. It attempts to connect to our servers and may fail in case you have restrictions in place on your network. Another reason may be that you have disconnected from the internet or that your internet connection is unstable.

Troubleshooting tips for the connectivity check

In case you experience issues on this step:

  1. If you have connected your device to an office or administrative network (corporate internet, school or university network, etc.) there may be restrictions on that network which prevent you from accessing our virtual classroom. Try consulting with the network’s administrator or use a guest or public network if one is available.
  2. In case you connect to the Internet via Wi-Fi, make sure that you are close to the router device. This will
    guarantee a better and more stable internet connection.
  3. If you connect to the Internet via Ethernet cable, check that you’ve fully inserted the cable into the network interface card.
  4. Check the number of devices currently connected to your Wi-Fi. A high number of
    simultaneously connected devices (other computers, mobile phones, tablets, etc.) could
    hinder your internet connection speed and/or destabalise your connection.
  5. We recommend you temporarily disable the internet access on those devices in order to
    improve your internet speed.
  6. Check if there are any open applications which would require considerable Internet
    connection resources, e.g. applications used to download torrent files, Skype, streaming
    applications, etc.
  7. If the server connection check could not be completed because of insufficient Internet speed, it is best that you power your router device off and back on. By powering it off and
    then on again, you will restart the device. We recommend that you wait approximately 15 seconds before powering it on again.
  8. In case any issues continue to persist, please contact the Customer Support Team.

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