Introduction

The Virtual Classroom system check allows you to test whether your software and hardware meet the virtual classroom’s technical requirements.

The system check contains 7 steps:

The final step is a confirmation that you’ve completed the check successfully . In case you experience any issues during the check, there are articles you can refer to by clicking on the name of the step above (except the connection speed check, as the instructions for that are the same as for the second step – connectivity check). The system check itself also contains links to the video tutorials and instructions included in the articles.

Virtual Classroom System check – in the room

Prior to entering the room, the platform will run a system check in order to determine whether your hardware and software meet the virtual classroom’s technical requirements. The system check runs every time you access the classroom.

If you encounter any issues during the check there are instructions and video tutorials on each steps that you can use in order to resolve the issues.

The Virtual Classroom System check - in the room Prior to entering the room, the platform will run a system check in order to determine whether your hardware and software meet the virtual classroom’s technical requirements. The system check runs every time you access the classroom. If you encounter any issues during the check there are instructions and video tutorials on each steps that you can use in order to resolve the issues.
The System Check ensures that your devices are working properly

High video quality is on by default. In case you encounter any problems with your connection, the system would switch video quality to “low” to improve connectivity automatically.

High video quality is automatically switch to lower quality if an issue appears
High video quality is automatically switched to lower quality if an issue occurs

During the microphone check, please talk into the microphone. You will be asked to confirm if you can hear the recording.

Talk into the microphone loud and clear to proceed further
Talk into the microphone loud and clear to complete the microphone check step

Speak into the microphone in order to proceed.

Speak into the microphone and make sure that the bars are jumping
Speak into the microphone and make sure that the bars are moving

After successfully completing the system check you will enter the virtual room.

After completing the system check you will join the room
After completing the system check you will enter the room

Virtual Classroom System check – outside the room

As a tutor, you can also access the system check outside the room. You can access it through the navigation window, by clicking check your system.

The System check is also available as an external(opening a room is not needed) feature
The System check is also available as an external (opening a room is not needed) feature

Alternatively, you can click the Check your system button on your dashboard.

The external System Check feature is also available on your Dashboard
The external System Check is also available on your Dashboard

The system check outside the room would be useful to do an hour or so before your first live lesson with students or if you have made any software or hardware changes. This will give you enough time to contact our support team should you encounter any issues.

The external System Check works great for checking your system before an upcoming session
The external System Check works great for checking your system before a session

When you are ready to start the check, press Start.

The process is identical to the system check within the room. You will have access to helpful instructions and video tutorials in case you encounter any issues.

Press Start Again to start the System Check from the very start
Press Start Again to start the System Check from the very beginning

 

 

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